At Mall Zada, your satisfaction is extremely important to us. We strive to deliver high-quality products straight to your doorstep. If something isn’t right, our return and refund policy will help guide you through the next steps.

🛍️ Return & Exchange Eligibility

You may request a return or exchange under the following conditions:

  • The product you received is damaged, faulty, or not what you ordered.
  • You report the issue within 3 days of receiving your package.
  • The item is unused, in its original packaging, and includes all original components or accessories (if any).

🚫 Non-Returnable Items

Returns or refunds are not accepted in the following situations:

  • If you change your mind or no longer want the product after receiving it.
  • If the wrong size or color was selected during checkout, but the correct item was delivered.
  • Any damage resulting from improper use or handling after delivery.
  • Orders placed via Cash on Delivery (COD) that were refused upon delivery.

📦 How to Request a Return or Exchange

  • Contact our support team via WhatsApp or through the Contact Us form on our website.
  • Share your order number, a short description of the issue, and clear photos of the product in question.
  • Our support team will review your case and provide further instructions on how to proceed.

💰 Refund Process

  • For prepaid orders, refunds will be issued through Bank Transfer, Easypaisa, or JazzCash, based on the original payment method used.
  • Refunds are typically processed within 5–7 business days after we receive and inspect the returned product.
  • If a return is declined (e.g., item is used or damaged), no refund will be granted, and the item will be shipped back at the customer’s expense.

⚠️ Important Notes

  • If return shipping is needed, the customer is responsible for the shipping cost unless the error was on our part.
  • Mall Zada reserves the right to reject any return that does not meet the eligibility criteria.
  • If you have any questions or concerns, please contact us before placing your order to avoid any confusion.

📞 Need Help?

If you have any questions regarding our refund or return policy, feel free to contact us via:

WhatsApp 03046934529

Email or Contact Form through our Contact Us page